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Free NPS calculator
Calculate your Net Promoter Score (NPS) instantly. Enter survey responses to measure customer satisfaction and loyalty — free NPS calculator.
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Calculate your Net Promoter Score from survey responses. Measure customer satisfaction and loyalty.
01 / Process
How to use this tool
01
Enter the number of Promoters (scored 9-10)
02
Enter the number of Passives (scored 7-8)
03
Enter the number of Detractors (scored 0-6)
04
Click "Calculate result" to see your score
02 / Questions
Frequently asked questions
What is NPS?
NPS (Net Promoter Score) measures customer loyalty by asking "How likely are you to recommend us?" on a 0-10 scale. The score ranges from -100 to +100.
How is NPS calculated?
NPS = % Promoters (9-10) − % Detractors (0-6). Passives (7-8) are not included in the calculation but affect the percentages.
What is a good NPS score?
Above 0 is good, above 30 is great, above 50 is excellent, and above 70 is world-class. Average NPS varies by industry.
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