Transform Reviews Into Revenue
Manage review requests and responses with AI-powered insights that help small businesses build reputation, boost visibility, and win more customers.
Start Growing Your ReputationMeet Your AI Reputation Specialist
Your dedicated AI employee that transforms how you manage reviews and customer feedback. Delivering reputation-safe replies and actionable insights that drive real business growth.
Activate AI AssistantPowerful Features That Drive Results
Everything you need to manage, grow, and leverage your online reputation in one comprehensive platform.
Get More Reviews
Send automated review requests by email and SMS to streamline reputation management and collect feedback effortlessly.
Build Credibility
Every new review gets a branded, timely response from your AI Specialist, helping you boost ratings and earn trust.
NPS Surveys
Collect Net Promoter Score feedback after each job or sale to understand customer sentiment before it goes public.
Workflow Integration
Connect with QuickBooks Online, PetExec, Jobber, and more to automate review requests through your existing workflows.
Boost Visibility
More high-quality reviews improve your local search performance and help you attract new customers organically.
SEO Enhancement
Identify themes in customer feedback to enhance your SEO and marketing strategies with data-driven insights.
Customizable Widgets
Showcase your top reviews on your website with beautiful widgets and social sharing tools to build trust.
Unified Dashboard
Track all reviews, mentions, and sentiment in one place with real-time recommendations and competitor monitoring.
Why Businesses Choose Us
Turn reviews into your most powerful growth engine with intelligent automation and insights.
Grow Reviews
Boost credibility and visibility to win more customers with automated review collection.
Understand Customers
Strengthen loyalty by identifying promoters and addressing issues before they escalate.
Automate Workflow
Save time with seamless integrations that keep customer data in sync automatically.
Convert Reviews
Transform positive feedback into new customer acquisitions with strategic showcasing.
Stay Proactive
Catch issues early with real-time alerts and AI-powered sentiment tracking.
Scale Effortlessly
Manage multiple locations or clients with consistent voice and automated workflows.
Data-Driven Decisions
Make informed choices based on comprehensive analytics and customer insights.
Protect Reputation
Address negative feedback promptly with thoughtful, AI-assisted responses.
100+ Review Platforms Integrated
Manage reviews from top sites in one place through built-in integrations worldwide.
Plus Apartments.com, Healthgrades, OpenTable, Zillow, Angi, Houzz, and 90+ more platforms
How It Works
Simple, automated, and effective reputation management in four easy steps.
Connect
Integrate with your existing tools like QuickBooks, PetExec, or Jobber for seamless data sync.
Collect
Automatically send review requests via email and SMS after each transaction or job completion.
Respond
Let AI Reputation Specialist craft and post personalized responses matching your brand voice.
Grow
Leverage insights and high ratings to improve SEO, attract customers, and build lasting trust.
Seamless Integrations
Connect with the tools you already use to automate your reputation workflow.
QuickBooks Online
Sync customer data and trigger review requests after invoicing automatically.
PetExec
Request reviews after pet services are completed with automated workflows.
Jobber
Collect feedback immediately after job completion with zero manual effort.
CRM Systems
Add unlimited contacts and keep all customer data perfectly synchronized.
Ready to Transform Your Reputation?
Join thousands of businesses using AI to grow their online presence and win more customers every day.
Start Your Free TrialChoose Your Plan
Flexible pricing designed to grow with your business. All plans include our industry-leading features.
Premium
Best for businesses who are looking for a complete solution of review requesting and review monitoring to help manage their online reputation.
Includes everything in Pro, PLUS:
- ✓ Automatically respond to Google and Facebook reviews with AI Reputation Specialist
- ✓ Explore actionable insights from your review and NPS data using chat
- ✓ Send Net Promoter Score (NPS) surveys
- ✓ Send automatic review requests via integrations with external review sites
- ✓ Send review requests via email
- ✓ Send review requests via SMS
- ✓ Customize and save templates for email and SMS review requests
- ✓ Add unlimited CRM contacts
Pro
Best for businesses with a presence on industry-specific review sites, who are looking for a complete solution to help manage their online reputation.
Includes everything in Standard, PLUS:
- ✓ Receive Daily Digest emails and Executive Reports
- ✓ Use AI-assisted review response (with manual posting)
- ✓ Create and manage review response templates
- ✓ Monitor up to 3 competitors
- ✓ Monitor online citations and social mentions
- ✓ Track review edits
Standard
Best for businesses looking for an introduction to managing their online reputation.
- ✓ Manage and respond to Google and Facebook reviews directly
- ✓ Display reviews on your website with a customizable widget
- ✓ Provide insights to understand customer feedback with sentiment analysis
- ✓ Monitor your Google Business Profile and Facebook listings
- ✓ Receive Daily Digest emails and Executive Reports
Complete Feature Comparison
| Features | Standard | Pro | Premium |
|---|---|---|---|
| Manage and respond to Google and Facebook reviews directly | ✓ | ✓ | ✓ |
| Display reviews on your website with a customizable widget | ✓ | ✓ | ✓ |
| Provide insights to understand customer feedback with sentiment analysis | ✓ | ✓ | ✓ |
| Monitor your Google Business Profile and Facebook listings | ✓ | ✓ | ✓ |
| Receive Daily Digest emails and Executive Reports | ✓ | ✓ | ✓ |
| Manage reviews on 100+ additional review sites | — | ✓ | ✓ |
| Use AI-assisted review response (with manual posting) | — | ✓ | ✓ |
| Create and manage review response templates | — | ✓ | ✓ |
| Monitor up to 3 competitors | — | ✓ | ✓ |
| Monitor online citations and social mentions | — | ✓ | ✓ |
| Track review edits | — | ✓ | ✓ |
| Automatically respond to Google and Facebook reviews with AI Reputation Specialist | — | — | ✓ |
| Explore actionable insights from your review and NPS data using chat | — | — | ✓ |
| Send Net Promoter Score (NPS) surveys | — | — | ✓ |
| Send automatic review requests via integrations with external review sites | — | — | ✓ |
| Send review requests via email | — | — | ✓ |
| Send review requests via SMS | — | — | ✓ |
| Customize and save templates for email and SMS review requests | — | — | ✓ |
| Add unlimited CRM contacts | — | — | ✓ |
Advanced Capabilities
Enterprise-grade features that give you complete control over your reputation management.
Configurable AI Response Rules
AI-automated review responses can be configured to post automatically or to generate suggested replies that require manual publishing. Configure AI response rules with rating thresholds, response delays, and platform selection for automated posting on Google and Facebook.
NPS Intelligence
Collect NPS feedback to understand customer satisfaction levels before requesting a review, ensuring that promoters and detractors receive appropriate follow-up. Identify early warning signs and prevent issues from going public.
Seamless Automation
Automate NPS and review collection after purchases or job completions through integrations with third party apps like QuickBooks Online, PetExec, Jobber, and more. Customer data stays in sync automatically.
Local SEO Optimization
Improve search rank by identifying online business listings that are inaccurate or missing from essential directories and online listing sources. Get found by more customers in local search.
Sentiment Indicators
Access early sentiment indicators and review trends by chatting with the AI Reputation Specialist to identify potential churn risks, emerging issues, and opportunities for improvement before they impact your business.
Centralized Command Center
Manage reviews, ratings, mentions, and sentiment insights from a centralized dashboard that compiles feedback from dozens of review sites, with competitor monitoring and real-time alerts included.
Social Listening
Monitor mentions across news sites, blogs, and social networks, and highlight positive and negative references using automated sentiment analysis. Stay ahead of conversations about your brand.
Multi-Location Insights
The Multi Location Business App offers roll up reputation insights, including NPS, request performance, and reputation trends across all locations, serving as a team scorecard. Track performance and benchmark results across locations.
Competitive Intelligence
Use competitive benchmarking to evaluate how a business compares to peers on review performance and local search visibility. Stay ahead of the competition with data-driven insights.
Monitor 100+ Review Platforms
Comprehensive coverage across every major review site and industry-specific platform worldwide.
Major Platforms
Real Estate
Healthcare
Automotive
Hospitality
Home Services
Local Directories
Employment
Professional
Food & Delivery
Cannabis
International
Plus 90+ additional platforms including Merchant Circle, Insider Pages, Mysask411, and many more specialized review sites across all industries worldwide.
What Our Customers Say
Real results from businesses just like yours.
"The AI Reputation Specialist has completely transformed how we handle reviews. We're getting 3x more positive reviews and our response time is instant. Game changer."
Owner, Urban Dental Care
"The insights from our review data have helped us identify and fix issues before they become problems. Our customer satisfaction scores are at an all-time high."
Manager, Elite Auto Repair
"Managing reviews across 100+ platforms used to take hours every week. Now it's completely automated and our ratings have improved significantly. Highly recommend."
Marketing Director, Pacific Hotels
Frequently Asked Questions
Everything you need to know about Reputation AI.
Reputation management software helps businesses monitor, manage, and improve their online reputation across review sites and platforms. Vendasta takes this a step further with its AI Reputation Specialist, which automates review responses and provides insights to help businesses protect and grow their online reputation.
Vendasta combines reputation management with AI-powered automation and insights in a single platform. Unlike tools that focus only on review monitoring, Vendasta's AI Reputation Specialist automates responses, analyzes sentiment and NPS data, and provides proactive recommendations, helping businesses manage reputation more efficiently at scale.
The AI Reputation Specialist is an AI employee that automatically drafts or posts personalized review responses on Google and Facebook. You can configure its response rules, purpose, capabilities, and knowledge so that every reply is timely, high quality, and aligned with your business's voice. It also provides insights from your review data, helping you identify trends and take action more easily.
Yes. You choose the exact conditions under which the AI should respond automatically. This includes rating thresholds, delays, and which platforms to cover. You can also require manual approval for certain reviews. These controls let you balance automation with brand safety and oversight.
Yes. The tool is built to support agencies and multi-location brands. It is fully white-label, so partners can brand the AI as their own service, and it scales easily across multiple clients or locations while maintaining consistent settings and voice.
The AI Reputation Specialist supports fully automated responses on Google and Facebook. Beyond that, it also provides AI-suggested responses for reviews collected from more than 100 additional sources, such as Yelp, Booking.com, Expedia, and other industry specific sites. This gives you broad coverage across the platforms that matter most to your business while keeping automation safe and controlled.
Yes. You can load the AI with your own content — such as FAQs, response templates, product descriptions, or brand guidelines. The AI uses this information to generate more accurate and personalized replies that reflect your business or your clients' needs.
You decide how the AI should respond to lower-rated reviews. Many businesses choose to let the AI handle positive reviews automatically while sending negative reviews to manual approval. This ensures sensitive feedback receives thoughtful, human-verified responses when needed.
Yes. The AI analyzes your reviews and highlights recurring themes, sentiment patterns, and areas of opportunity or concern. You can chat directly with the AI Reputation Specialist to access these insights, helping you spot issues earlier, understand what customers value, and make data-driven decisions without manually digging through reviews.
Your data stays private and is used only to generate your own responses and insights. Vendasta follows strict data handling and privacy standards, ensuring that your reviews, tone guidelines, and business knowledge remain securely within your account and are never shared externally.
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